Customer Relationship Management

PROEX Consultancy Customer Relationship Management (CRM) consulting services help clients achieve high performance by efficiently anticipating, meeting and exceeding their customers' expectations.

Good CRM (Customer Relationship Management) means knowing your customers inside out and tailoring your service to them. It’s all very well training your sales team to get customers on board, but keeping them happy and developing your relationships with them is where you’ll make your money. A CRM system based on sophisticated software is an invaluable tool for keeping track of your customers, and managing their accounts and their experience of your company.

CRM software collects data about your customers, tracking their preferences, decisions and responses at every stage of the buying cycle. The database that the CRM system builds up can then be used keep you up to date with what customers like and dislike about your service, and inform your future marketing and sales strategies. Studies have shown that a tailored CRM system can increase your sales by 40-50 percent.

The right CRM software will also ease communication, enabling contact with customers across a range of communication channels (phone, email, fax, web, sms, post and in person), and the integration of call centres for multi-channel communications. This is especially useful for companies with many lines of business entailing an overlap of services, to make customers feel they are dealing with a single, unified organisation that recognises them from previous transactions

We have pre-approved UK based companies who are able to provide and integrate professional CRM solutions. Start by submitting your outline requirements from our simple enquiry form to receive free no obligation quotes from 4 top CRM system providers. It's as simple as that.

For more information concerning our Customer Relationship Management Services, Contact a Representative of PROEX Consultancy.

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